Accessibility

Everyone should be able to make an estate plan, including people who use a screen reader, navigate by keyboard, magnify the screen, or rely on other assistive technology. Will.com is built with that in mind, and when it falls short we want to hear about it and fix it.

We are working toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Will.com is currently partially conformant with that standard, which means some parts of the site do not yet fully conform.

• We use semantic HTML: real headings, landmarks, lists, and buttons, so assistive technology can make sense of every page.
• The whole questionnaire works with a keyboard alone. Every input has a visible label, and focus is always visible.
• We check semantic structure and assistive technology markup when we build and review pages, and our build fails on common accessibility errors rather than shipping them.
• Our colors are chosen for contrast that meets the AA standard, and we never rely on color alone to convey meaning.
• Text is kept at readable sizes, animation is minimal, and the little animation we use respects your reduced-motion setting.

The documents we generate for you are tagged PDFs. Headings, paragraphs, lists, tables, and the document language are marked up, so a screen reader can move through your will or trust section by section instead of reading it as one undifferentiated block. The letter of instruction also carries PDF bookmarks.

When you preview a document in your browser, each page is drawn as an image, so the preview itself cannot be read aloud. Use the Download button to get the tagged PDF, which can. We say so in the preview as well.

We have read a finished will end to end with a screen reader and confirmed the reading order is correct, and we check the tag structure of every document type we generate.

We also do not claim PDF/UA conformance. That is a stricter, formally validated standard than the tagging we produce today, and the toolchain we generate documents with cannot emit it yet.

Signing in and paying are handled by outside providers. We chose them and we pass problems on to them, but their code is not ours to change.

If any part of your documents is hard to read with your assistive technology, email us and we will get you a version that works.

If any part of Will.com is hard or impossible for you to use, please email hello@will.com with the subject line “Accessibility”. Tell us what you were trying to do and what got in the way. A real person reads every message, and reports like yours decide what we fix next.