Government and Law Enforcement Requests

When a government agency or law enforcement asks Will.com for information about a user, we follow a fixed set of rules. We require valid legal process. We review every request for legal validity. We challenge requests that are unlawful or overbroad. We disclose only the minimum information necessary. We keep a record of every request and our response. And we notify affected users when we are legally allowed to.

These commitments are reinforced by how Will.com is built. On the free tier we collect nothing: your answers never reach our servers, so there is nothing for us to produce. On the paid subscription, your questionnaire answers and documents are encrypted in your browser with a key we never hold, so we cannot read them and cannot produce their contents in response to any request. For the details, see our Privacy Policy and Security overview.

This policy covers requests for user data from government agencies, law enforcement, regulators, and other public authorities, whether based in the United States or abroad.

We do not disclose user data to a public authority without valid legal process. What we require depends on what is sought and the law that applies, and may include a subpoena, a court order, or a search warrant. A request sent by email or phone without legal process is not sufficient, except in the narrow emergency circumstances described below.

We review each request for legal validity, proper jurisdiction, and scope before we respond. If a request is defective on its face, lacks authority, or was directed to the wrong party, we do not act on it as written.

If we believe a request is unlawful, overbroad, vague, or seeks more than the requesting authority is entitled to, we object to it, ask that it be narrowed, or decline to produce data until the defect is resolved. We use the objection and challenge mechanisms available to us under the applicable law.

When we are legally required to respond, we produce only the specific data that the valid legal process compels, and nothing more. We do not volunteer additional information. Because of our data practices, in most cases the only data we hold about a subscriber is an email address and account and billing status. We have no access to the contents of any user’s encrypted plan.

We keep an internal record of each request we receive, including the requesting authority, the legal process provided, our response, the legal basis for that response, and the people involved in handling it.

Our policy is to notify a user before disclosing their data in response to a request, so the user has an opportunity to respond, unless we are prohibited from doing so by law or a valid court order, or the request relates to a genuine emergency. Where we are temporarily barred from giving notice, we provide it once the prohibition lapses, where practical.

In a genuine emergency involving a risk of death or serious physical harm, we may disclose limited information to law enforcement without legal process where the law permits, in good faith and only to the extent needed to address the emergency. We still record these requests and the basis for our response.

Government and law enforcement requests should be sent to legal@will.com and should identify the requesting agency, the legal process, the specific data sought, and any response deadline. Will.com LLC is a Texas limited liability company; please direct valid legal process accordingly. Submitting a request does not guarantee that responsive data exists or that it is readable by us.