Privacy Policy

Last updated: April 25, 2026

The short version

Will.com has two tiers. On the free tier, your answers never leave your device: documents are generated in your browser and downloaded directly to you. No account is required.

On Will.com Plus, your questionnaire answers and generated PDFs are encrypted in your browser before they reach our servers, using a key derived from your passphrase. We have designed our system so that we cannot read your will. The technical details are in our security overview.

What we collect

Free tier: document data is not collected

On the free tier, Will.com does not collect, transmit, or store the content of your documents. All answers you enter are processed on your device and are not sent to Will.com servers. Your generated documents are downloaded directly to you.

Your draft answers are saved in your browser’s local storage so you can resume where you left off. This data stays on your device. You can clear it at any time.

When you close the tab or browser after generating documents, your answers and the generated PDFs are erased from your device. This protects you on shared or public computers. You can also click “Erase now” on the documents page to wipe immediately.

Will.com Plus: end-to-end encrypted

If you sign up for Will.com Plus, your questionnaire answers and generated PDFs are encrypted in your browser before any of them reach our servers. The encryption key is derived from a passphrase you choose. We never see your passphrase, and we have designed our system so that we cannot read your plan content.

Because the encryption key never leaves your browser, we cannot recover your data if you forget your passphrase. There is no password reset that restores your stored answers. You can always start the questionnaire over with a new passphrase: it takes about twenty minutes.

To delete your stored data, email privacy@will.com. We will remove your stored ciphertext and generated PDFs.

Accounts

The free tier requires no account. There is no sign-up, no login, and no email collection.

Will.com Plus requires an account so we can attach your documents to you. Accounts are managed by Clerk. We collect your email address and, at checkout, your billing details (handled by Stripe, not stored on our servers).

Analytics

We use Vercel Analytics, which collects anonymous, aggregated data: page views, referrer, country, device type, and browser. No personal information is collected. No cross-site tracking. We use this to understand which pages are useful and to detect errors.

Cookies

On the free tier, Will.com does not set any cookies. Vercel Analytics uses a privacy-preserving approach that does not require cookies.

On Will.com Plus, Clerk sets a session cookie so you can stay signed in across pages. It is used only to keep you logged in.

Third-party services

We use the following third-party services:

  • Vercel, hosting and analytics. Your IP address and standard HTTP headers are visible to Vercel when you load pages.
  • Clerk (Will.com Plus). Handles account creation and sign-in for Plus subscribers. Clerk stores your email address and authentication state.
  • Stripe (Will.com Plus). Processes subscription payments. Your card details go directly to Stripe and are not stored on our servers. We receive only a subscription status and the last four digits of your card.
  • Supabase (Will.com Plus). Stores only encrypted ciphertext: the wrapped key material, the encrypted questionnaire envelope, and the encrypted PDFs. Supabase cannot read any of this content.
  • Upstash (Will.com Plus). Used for rate limiting on account-bound actions so we can prevent abuse.
  • Resend. Sends transactional email: free-tier follow-up reminders (after you download your will) and receipts.
  • Notarization (optional). If you choose to notarize your documents, any documents you share with a notary are between you and the notary. Will.com does not see, transmit, or store your documents at any point in this process.

We do not embed third-party trackers, advertising pixels, or social media widgets on any page of Will.com.

Children

Will.com is intended for adults (18 and older). We do not knowingly collect any information from children under 13.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page and note it in our What's New.

Contact

Questions about this policy? Email us at privacy@will.com.